Terms and conditions

Terms of use

The protection of your information is important to us. myEcomove will protect our customer’s data in line with governing law and modern data protection principles.

Our Guiding Privacy Principles:

  • We need to collect some personal information from you and your home to be able to provide this service
  • Where we do collect information, we stick to the minimum we can
  • We try not to store information for any longer than is necessary
  • We are clear and open when we collect your information and what we will use it for
  • You have rights over your data and we ensure we meet all of the above commitments

Why do we use personal data?

We only collect personal data so we can provide you with the best experience on our system and to ensure we provide as accurate information as possible. Specific Purposes

  • We need to understand information about the property and the person to be able to deliver this service and to support an ECO4 application. By agreeing to our terms during the application process, you agree that
    • My Eco Move Limited can validate your information with regulated bodies such as DWP and Land Registry.
    • My Eco Move Limited can share your application with our certified installer networks to continue the engagement with you for ongoing services related to the ECO4 application
    • Our services cannot function without this data and consent so please do not continue through to application and results if you do not consent
  • We will also use your information to better understand the needs of our service users and how we can improve our products and services
  • To service any requests or enquiries you may have

What information do we process?

We process only the personal information required to complete the eligibility and verification process for an ECO4 application and for installation services thereafter.

Categories of data processed

  • Contact information, like Names, Email addresses and Phone numbers
  • Other personal information such as Benefits or financial position
  • Public property EPC information
  • Anonymous information such as IP addresses and cookie preferences for analytics

How do we get permission to use your data?

We require your direct consent to be able to proceed with your application. We’ve done this in the form of two acceptance boxes prior to receiving your application;.

Legal Basis

Where we collect personal information, we do so on the basis that you:

  • have pecifically consented or;
  • have engaged with our website and have an interest in our services
  • are requiring engagement from our installer network for ongoing services

If we do seek to collect personal information through our website on a form, we will be up-front, clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it.

For how long will we keep your data?

We keep your data for the shortest time we can but in some circumstances we may need to retain some of that data in line with established good practice and legal requirements.

More on how long we keep data

When we do store information, we keep it for the following periods:

  • Information about user identification and cookie preferences is usually retained for the duration of the browser sessions. Only in a few cases, the period extends to 28 days
  • Information gathered on our website for the purposes of delivering our services is retained for 12 months from the date of consent being provided.
  • Correspondence not relating to a contract will be retained for 1 year following its creation
  • Other Information will be kept for periods as defined in our retention policies which can be provided on request
  • In order to maintain the accuracy and relevance of information, we perform checks every 6 months and this may include making contact with the subjects of the data to check details.

    Where is the information stored?

    Primarily, your data is encrypted and stored within a secure database with reputable brands such as Microsoft.

    When you provide information, we will enter and store it in our databases and use it to authenticate you and remember settings. When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons.

    Your information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers. We currently use the following technology providers:

    • Infrastructure: Microsoft Azure (UK West)– Users, Site membership
    • Productivity: Microsoft 365 (UK) – Customer contact details, email, general file storage
    • Website Analytics: Google (UK) – Anonymised at source

    We also use Cookies to store information on your own equipment to improve your experience of working on our website and software solutions.

    What rights do you have over the data we use?

    Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data, you have rights over that data.

    Your rights as the data subject

    • You can ask to see what data we hold on you (right of access)
    • You can ask for information to be corrected
    • You can ask to receive a copy of the data we hold on you (right to portability)
    • You can ask us to delete any information we have about you (right to be forgotten)
    • You can object to the way in which we use your information
    • You can complain to the supervisory authority (See ICO Site)

    If you wish to enact any of these rights then you can do so by emailing support@myecomove.co.uk

    ho has access to your data?


    As a principle, we do not share any of the personal information that we hold. However in the course of running our business, some data does get transferred outside of our organisation

    Who can you contact for more information?

    If you have any questions please contact support@myecomove.co.uk

    What Are Cookies?

    As is common practice with almost all professional websites, this site uses cookies which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

    For more general information on cookies, see the Wikipedia article on HTTP Cookies.

    How We Use Cookies

    We try not to use cookies if we can. We use the minimum that we can and try not to store or track your use of this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

    Disabling Cookies

    You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

    The Cookies We Set

    If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

    In order that we can provide you with a service that matches your choices, we set overall cookies which tell us your preferences for the rest of the cookies on our site.

    We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

    When you submit data to us through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

    Third Party Cookies

    In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

    This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

    More Information

    Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

    However if you are still looking for more information then you can contact us at: support@myecomove.co.uk